Our Team

I am a registered nurse with 23 years of experience working in the NHS and the care sector. I have worked in different settings from General Wards, Day Surgery, to Managing Care Homes. I believe that effectively managing my team is to empower them to excel in what they do. I am passionate about care and it’s at the heart of what I do. I am very excited to lead Welwyn Grange’s team and together we aim to deliver the best care, so all our
residents’ live happy and fulfilling lives.
Likes: Singing and watching movies. I am also a big foodie.
Dislikes: Creepy crawlies and rude people.

I have worked for the company for 6 years. My previous role was in the HR Department being one of the first team members and progressing to HR & Learning & Development Officer. I have been involved with new staff from recruitment through to induction training and beyond; processing changes and leavers. I have built a strong relationship with everyone over that time and have now moved from one of our sister homes to Welwyn Grange; which I am very excited about 🙂
Whilst my 3 children were growing up I worked as a Teaching Assistant at a school in my village and before they came along I worked in several insurance companies in the Customer Service Department.
Working with and helping people in any way that I can is very important to me.
I have a very busy social life; but I also like a bit of ‘me time’ to re-charge my batteries by having weekends away with my partner in the campervan.
Likes: Dancing, Badminton and Socialising with family and friends with a nice glass of wine
Dislikes: Unkindness and Weak milky tea

Hello, my name is Sheena, a Service Manager at Welwyn Grange.

I am a Registered nurse with over 22 years of experience. I bring knowledge, skills and experience, working for the NHS, having worked in care of the Elderly, Acute admission, Emergency Assessment and Day Surgery. I then moved to the care home sector, which enabled me the time to pause and think, helping me to better develop relationships, trust and compassion with my residents.

Holistic care is at the centre of what I do, I am passionate about my approach and strive to do the best for everyone under my care.
I am very excited to be the Service Manager at Welwyn Grange, I will ensure my team promotes our culture that we care as a family. I believe that effective communication is key in delivering good care.

Likes - to cook for my family, shopping and I am Bollywood at heart.

Dislikes – judgemental people, discrimination and getting up early on my days off!

I have worked in Healthcare for 20 years as a Support Services Manager and I am absolutely passionate about good healthcare. For the past 8 years I have worked in an Acute Mental Health setting and I would like to think that I have made a difference to all residents by keeping the home comfortable, clean and welcoming.

LIKES: Spending time with my two daughters and 5 grandsons.

DISLIKES: Lazy people! And people who say that’s not my job

From a young age I have always had a keen interest in cooking and used to bake every weekend with my father, so from an early age I knew that I wanted to be a Chef.

At 15 I enrolled in culinary school and completed my NVQ Level 2 in Professional Cookery and ABC Level 2 in Patisserie. A year later I started my career in hospitality as a Pastry Chef, working in a 2 AA Rosette Restaurant Here I would help with developing new and unique recipes to feature on the menu, as well as prepare desserts for weddings and other events for up to 400 covers.

At the age of 18 I moved into care as a Deputy Chef Manager, here I learned quickly and made my way up to Head Chef in under a year. I developed menus for the Home and for the Day Center, incorporating the dietary requirements of all residents and customers, into daily meals. This meant working a lot with the IDDSI (International Dysphagia Diet Standardisation Initiative) scale for modified foods and thickened liquids, as well as fortifying foods for those needing to increase or maintain their weight.

As a Chef, I always want to learn new things, so I decided to take the plunge back into hospitality as a Sous Chef, so I could widen my experience. I stayed for 2 years gaining more experience, when I saw the advert for a Head Chef at Potters Grange, a role I instinctively know was perfect for me.

As Potters Grange is home to a maximum of 20 people, this family like understanding makes it a lot easier to meet every individual’s needs and requirements, which means residents not only get the meals they like, but they are cooked just the way they like it as well!

I love my job! In a nutshell, I am here to look after everyone and to ensure Team Marbrook has the best tools to do their jobs. So, what are these tools? Well, in the toolbox is good training and support, a nice environment, the best equipment, clear leadership and the remaining space in the toolbox is filled with care and compassion.

I’m a nurse by training, albeit a moderately old one, having qualified in 1985! Since I qualified I have followed the management, rather than the clinical path. I also spent 5 years as a care home inspector in the 90s where I saw the good, the bad and the ugliest of care services!

So, back to why I love my job. I see people every day who have experienced life changing injuries and health challenges. They and their families are truly extraordinary people; their strength, optimism and motivation to be the best they possibly can be, is an amazing thing to share in. This is a constant reminder to me to make every day count, value what I have and not to complain or worry about things I don’t! The icing on the cake is to witness Team Marbrook supporting people on these difficult and challenging journeys with such care and compassion. I am one happy bunny.

Likes: Being a vegetarian, supporting my beloved Spurs, sipping a good red wine, being a mum to a wonderful teenage lad and all things animal and nature. I am compelled to move snails and slugs off of paths so they don’t get squashed and chase an upset wasp around the house to release it humanely in the garden. To this end, I have also have Flo the cat and 2 fantastic rescue dogs. I would have many more rescue pets but the husband would leave!

Dislikes: Dining with people who are eating offal, the gap between the train and the platform, people who ask me why I don’t eat meat and do I think vegetables feel pain? Arsenal Football Club, bullies and racists.

I have lots of experience of building new services and care partnerships in the NHS, Charity and Private sectors. My role is to enable all those who could benefit from our rehabilitation skills, a clear care pathway to us.

Likes: Laughter, thank yous and anything with wheels and an engine.

Dislikes: Bullying, bad driving and cucumber.

I have been a qualified nurse for over 20 years. I love supporting individuals to achieve their full potential in life. I am at my happiest knowing that residents are safe and experiencing good quality care. I enjoy working as part of a team and ensuring that systems and processes are in place to allow our residents to flourish.

Likes: Music, travelling, good food, supporting people.

Dislikes: Uncaring people, rudeness and animal cruelty.

Having worked in the hospitality industry for 22 years in various locations in the UK, I joined the Marbrook team to bring a non-clinical perspective to delivering great service for residents. My principle role is to oversee Marbrook’s non-clinical operation and ensuring that the support team are providing the best possible quality of service adapted for each resident to cater for their specific needs. I work closely with the residents and their families so we can understand what we can do to ensure the time spent with us will be as enjoyable as possible.

Likes: Sport, being busy and honesty.

Dislikes: Mess, lazy people and courgettes.

I am the IT & Communications Manager at the Marbrook Centre, I have many qualifications and experiences within IT making me a Microsoft Certified Professional. Also several years of experience in healthcare.

My job is to ensure everyone staying at the Marbrook Centre has excellent internet access and support enabling the best possible outcomes, whilst at the same time fixing what my colleagues break! Love to review current processess and ensure we are utilising technology to its best advantage.

Likes: Fast cars, sport and helping people.

Dislikes: Sunday drivers, rain and discrimination.